Community Services
Prevent: Primary prevention / promoting wellbeing
Type of need/referral Universal access to information
Delivery Channel Telephone and face to face
Where people could be referred to Adult Social Care Connect and Clinics
People can contact Adult Social Care Connect in the following ways:
During office hours (Monday to Friday, 9am - 5pm): Call 03000 41 61 61
Outside of office hours (for emergencies only): Call 03000 41 91 91
Text relay: 18001 03000 41 61 61
Email: social.services@kent.gov.uk
Drop in one of the community clinics:
- The Gateway in Margate – every Wednesday – 10:00 – 14:00
- Age UK Deal – every Thursday – 9:00 – 16:00
- Age UK Folkestone – every Monday – 9:00 – 14:00
- Darent Valley Hospital Dartford (DA2 8DA) – every 4th Tuesday of the month starting 27th January from 10:00 – 13:00
- Gravesend Civic Offices – Every 3rd Tuesday of the month starting 20th January from 10:00 – 13:00
- Bluewater Shopping Centre – One off on Tuesday 10th February from 10:00 – 13:00
- Adhoc Community Hubs on a Wednesday at Temple Hill Community centre (Dartford) and Tree Estate Community Centre (Dartford) – at least once per month in each location
The purpose of these clinics is to establish effective community interfaces between Adult Social Care (ASC) Connect and wider community services, and to provide alternative settings in which to undertake initial conversations with people referred
to ASC for information and support and enable organic connections with local
service providers.
There are currently four weekly clinic sessions started to be established from November 2025 and more being developed.
Disability Assist
Type of need/referral For people with Disabilities
Delivery Channel Online, in-person, phone
Where people could be referred to Adult Social Care Connect and Clinics
Disability Assist is a charity which helps people with disabilities in Kent to live more independent lives. This means having the right support in place and being in control to live the life they choose. The service helps with:
- Benefits support.
- Advocacy, supporting people to know and understand their rights when it comes to health and social welfare. To be able to express their views, wishes and needs to ensure they are involved when decisions need to be made.
- Peer support.
Telephone: 01233 633187
Email: info@disabilityassist.org.uk
Weblink : Kent | Disability Assist | England
Wellbeing Services in the Community
Type of need/referral Helps prevent, reduce or delay care needs by supporting independence and wellbeing.
Delivery Channel Phone, email, home visits
Where people could be referred to Wellbeing Services in the Community
Telephone: 03000 422 065
Email: positive.wellbeing@kent.gov.uk
Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/positive-wellbeing
Live Well Kent and Medway
Type of need/referral Support with Mental health and wellbeing
Delivery Channel Online referral, phone
Where people could be referred to Services for adults living with or without a mental health diagnosis to prevent needs increasing and to support as part of a person’s recovery journey
Telephone: 0800 567 7699
Online referral: https://livewellkent.org.uk/online-referral-form/
Weblink: https://livewellkent.org.uk/
Kent Association for the Blind
Type of need/referral
Delivery Channel Online, in-person, phone
Where people could be referred to Adult Social Care Connect and Clinics
Kent Association for the Blind (KAB) delivers this service on behalf of KCC in partnership with Hi Kent and BSL Community CIC across the County. Multiple locations available.
Weblink: https://www.kab.org.uk/who-we-are
Social Prescribing
Type of need/referral
Delivery Channel GP referral, self-referral, Online, in-person, phone
Where people could be referred to Links people to community activities and support to improve wellbeing.
Weblink: https://www.kent.gov.uk/social-care-and-health/health/social-prescribing
Kent Connect to Support (digital platform)
Online , Directory for care and support services, self-assessment tools, financial estimator, and advice.
Weblink: https://kent.connecttosupport.org
Community Warden Service
Type of need/referral Support safer neighbourhoods
Delivery Channel In-person, phone
Where people could be referred to Supports community safety, assists vulnerable residents, and liaises with services.
Telephone: 03000 41 34 55
Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/community-wardens#contact-warden
Kent Community Safety Partnership
Delivery Channel Online
Where people could be referred to Oversees county-wide safety priorities, domestic abuse reviews, and crime prevention strategies.
Weblink: https://www.kent.gov.uk/about-the-council/partnerships/kent-community-safety-partnership
One You Kent
Type of need/referral Promote healthy and active lifestyles
Delivery Channel Online, in-person, phone
Where people could be referred to Free lifestyle support (quit smoking, weight management, mental wellbeing).
Telephone: 0300 123 1220
Weblink: https://www.kent.gov.uk/social-care-and-health/health/one-you-kent
Release the Pressure
Delivery Channel Phone, text
Where people could be referred to Free expert advice from trained counsellors is available for every mental health concern
Text SHOUT to 85258
Telephone: 0800 107 0160
Wellbeing Services in the Community (medium to higher support)
Type of need/referral Reduce loneliness or isolation
Delivery Channel In-person
Where people could be referred to Group activities, volunteering, clubs and community groups in Libraries. Various locations available across Kent.
Weblink: Clubs and activities in libraries - Kent County Council
Free 12-week support to tackle loneliness and improve wellbeing.
Online Self-Assessment
Type of need/referral Planning ahead for people’s futures
Delivery Channel Online
Where people could be referred to Care and support self-assessment tool.
Weblink: Care and support assessments
Financial Assessment Estimator Tool
Delivery Channel Online
Where people could be referred to Find out how much you will pay for care and support.
Weblink: How much you will pay for care and support - Kent County Council
Transport
Type of need/referral Community transport
Delivery Channel Online
Where people could be referred to Public transport information.
Weblink: https://www.kent.gov.uk/roads-and-travel/travelling-around-kent/bus-travel/community-transport
Reduce: Secondary prevention / early intervention
Fall prevention
Where people could be referred to Fall Prevention Courses
Delivery Channel Online, in-person
Explore ways to stay active and keep connected in your area.
Weblink: Fall prevention courses - Kent County Council
For people who are not eligible for Council funded services, or who do not wish to be assessed: Home - Argenti
Adaptations to housing
Type of need/referral Aids and minor adaptations (via occupational therapists in social care)
Delivery Channel Online, phone referral, home visit
Offers grab rails, ramps, stairlifts, and other adaptations for independence.
Telephone: 03000 41 61 61
Email: social.services@kent.gov.uk
Disabled Facilities Grant
Delivery Channel Phone, email, home visit
Where people could be referred to Grants up to £30,000 for major adaptations (wet rooms, stairlifts).
Telephone: 03000 41 61 61
Email: social.services@kent.gov.uk
Weblink: https://www.kent.gov.uk/leisure-and-community/community-grants-and-funding
Care Technology
Type of need/referral Provides monitored assistive technology (sensors, alarms, emergency call devices).
Where people could be referred Technology Enhanced Lives Service
Email: tels@kent.gov.uk
Digital Skills
Where people could be referred to Digital Kent is working to improve digital inclusion and capabilities in the county of Kent.
Weblink: Digital Kent | Digital Inclusion & Capabilities#
Delay: Tertiary prevention / formal intervention
Support in a person’s own home
Where people could be referred to Kent Enablement Support Services
Delivery Channel Phone, online referral
Short-term support for independence (daily living, employment, social engagement).
Telephone: 03000 41 61 61
Respite care
Type of need/referral Short breaks services
Delivery Channel In-person
Where people could be referred to Fun activities for disabled children and respite for carers (day activities, overnight stays).
Telephone: 03000 41 61 61
Support for people and carers (peer support groups, emotional support)
Type of need/referral Carer’s Short Breaks
Delivery Channel In-person (Home-based respite)
Where people could be referred to Replacement care for up to 3 hours weekly for unpaid carers.
Post Diagnostic Specialist Support in the Community (dementia)
Delivery Channel Phone, in-person
Where people could be referred to Support after dementia diagnosis, including Cognitive Stimulation Therapy and Admiral Nurses.
Weblink: https://www.kentmedwaymentalhealth.nhs.uk/information-and-advice/dementia-services/
Dementia support
Delivery Channel Online, in-person, phone
Where people could be referred to Charity dedicated to empowering those living with dementia to live well.
ADSS
Telephone: 01474 533990
Email: info@alz-dem.org
Weblink: Alzheimer's and Dementia Support Services
Dementia & Me
Telephone: 01227 749570
Weblink: https://www.ageuk.org.uk/hernebayandwhitstable/
Shared Lives
Delivery Channel In-person
Where people could be referred to Alternative to residential care: live with a trained carer for short breaks or long-term.
Telephone: 03000 412 400
Email: sharedlives@kent.gov.uk
Rehabilitation / reablement services
Type of need/referral Short-term care and rehabilitation following hospital discharge.
Delivery Channel Phone, online referral, in-person (at home)
Where people could be referred to Kent Enablement at Home
Telephone: 03000 41 61 61
Integrated Care Centres
Type of need/referral
Delivery Channel Phone, online referral, in-person (residential)
Where people could be referred to Short-term care and rehabilitation following hospital discharge.
Telephone: 03000 41 61 61
Community equipment services and adaptations
Integrated Community Equipment Service
Type of need/referral Loans equipment (beds, hoists, walking aids) to promote independence.
Delivery Channel Referral via health/social care practitioner/trusted assessment
Where people could be referred to Medequip
Telephone: 01322 917 909
Email: kent@medequip-uk.com
Home Improvement Agency Service
Delivery Channel Referral via Adult Social Care or self-referral.
Town and Country Housing
Telephone: 0800 028 3172
Weblink: www.tch.org.uk
Domestic Abuse
Delivery Channel Phone
Where people could be referred to Kent & Medway Domestic Abuse Partnership aims to reduce domestic abuse and get those affected the right support, quickly
Telephone: 0808 168 9276
Weblink: Home - Kent & Medway Domestic Abuse Partnership
Personalised Support for Survivors
Delivery Channel Phone, online
Where people could be referred to Safety planning, emotional support, and housing advice for survivors.
Telephone: 0808 168 9111
Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/domestic-abuse
Veteran Support
Delivery Channel Online
Where people could be referred to Veteran Breakfast Clubs
The DWP AFCs offer help to all veterans of working age including advice, guidance and signposting on employment, benefits, housing and mental health. Assistance also includes attending Breakfast Clubs. The DWP AFCs cite complex cases often involving barriers to accessing services and facilities across multiple sectors. Those over 50 years of age pose particular problems having served for many years, had stable employment post service and then to find that they are made redundant with barriers to then secure permanent employment.
Weblink: https://afvbc.com/armed-forces-veterans-breakfast-clubs-information
Mental Health service
Delivery Channel Online
Op COURAGE is an NHS mental health service, created to be there for those who have served in the UK armed forces. Whether you’re currently serving and due to leave the military, a reservist or a veteran, this service is to give you the information and guidance you need to navigate civilian life.
Weblink: https://www.opcouragesoutheast.nhs.uk/about
Armed Forces Compensation scheme
Delivery Channel Online
The Joint Casualty and Compassionate Centre (JCCC), along with many other supporting organisations are openly ready to assist families of serving personnel in dealing with bereavement. The JCCC is the lead organisation for managing all the practical requirements following bereavement and is also a source of advice and guidance through The Purple Pack bereavement guide for service families of service personnel.
Weblink: Armed Forces Compensation Scheme (AFCS) - GOV.UK (www.gov.uk)
Finance advice
Delivery Channel Online
Veterans UK is the Ministry of Defence's service that helps veterans on many issues, including benefits and welfare. They also offer information on a range of compensation schemes available for veterans and their dependants.
Weblink: Finance Advice | Job Support | Royal British Legion Veterans Welfare Service - GOV.UK (www.gov.uk)
Veterans Welfare Service
Delivery Channel Phone, email
The Veterans Welfare Service (VWS) is part of Veterans UK and offers veterans professional advice in relation to welfare and compensation claims. They will support veterans throughout their transition from service and through life. To use this service, veterans should contact the VWS centre in their region which is Centurion (London, SE and SW England).
Telephone: 02392 702232
Email: Veterans-UK-VWS-South@mod.gov.uk
Employment and the resettlement programme
Delivery Channel Online
Employment and the resettlement programme (Career Transition Partnership - CTP). The CTP provides comprehensive resettlement support services for personnel leaving the Armed Forces, as they transition from their military career into employment, further education or retirement and for up to two years after leaving in the form of employment support.
Weblink: Career Transition Partnership - GOV.UK (www.gov.uk)