Prevent:
Primary prevention / promoting wellbeing

Type of need/referral Universal
access to information

Delivery Channel   Telephone and face to face

Where people could be referred to  Adult Social Care Connect and Clinics

People can contact Adult Social Care Connect in the following ways:

During office hours
(Monday to Friday, 9am - 5pm): Call 03000 41 61 61

Outside of office hours
(for emergencies only): Call 03000 41 91 91

Text relay: 18001
03000 41 61 61

Email: [email-masked]

Drop in one of the
community clinics:

•
The Gateway in Margate
– every Wednesday – 10:00 – 14:00

•
Age UK Deal – every
Thursday – 9:00 – 16:00

•
Age UK Folkestone –
every Monday – 9:00 – 14:00

•
Darent Valley
Hospital Dartford (DA2 8DA) – every 4th Tuesday of the month
starting 27th January from 10:00 – 13:00

•
Gravesend Civic Offices
– Every 3rd Tuesday of the month starting 20th January
from 10:00 – 13:00

•
Bluewater Shopping
Centre – One off on Tuesday 10th February from 10:00 – 13:00

•
Adhoc Community
Hubs on a Wednesday at Temple Hill Community centre (Dartford) and Tree
Estate Community Centre (Dartford) – at least once per month in each
location

The purpose of these clinics is to establish
effective community interfaces between Adult Social Care (ASC) Connect and
wider community services, and to provide alternative settings in which to
undertake initial conversations with people referred

to ASC for information and support and enable organic connections with local

service providers.

There are currently four weekly clinic
sessions started to be established from November 2025 and more being developed.

Disability Assist

Type of need/referral For people with Disabilities

Delivery Channel   Online, in-person, phone

Where
people could be referred to  Adult Social
Care Connect and Clinics

Disability Assist is a charity which helps people with disabilities in Kent to
live more independent lives. This means having the right support in place and
being in control to live the life they choose. The service helps with:

•  Benefits support.

•  Advocacy, supporting
people to know and understand their rights when it comes to health and social
welfare. To be able to express their views, wishes and needs to ensure they are
involved when decisions need to be made.

•  Peer support.

Telephone:
01233 633187

Email:
[email-masked]

Weblink
: Kent | Disability Assist |
England

Wellbeing Services in the Community

Type
of need/referral Helps prevent, reduce or delay care needs by supporting
independence and wellbeing.

Delivery
Channel   Phone, email,
home visits

Where
people could be referred to  Wellbeing
Services in the Community

Telephone:
03000 422 065

Email:
[email-masked]

Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/positive-wellbeing

Live Well Kent and Medway

Type of need/referral Support with Mental health and wellbeing

Delivery Channel   Online referral, phone

Where
people could be referred to  Services for
adults living with or without a mental health diagnosis to prevent needs
increasing and to support as part of a person’s recovery journey

Telephone:
0800 567 7699

Online
referral:  https://livewellkent.org.uk/online-referral-form/

Weblink: https://livewellkent.org.uk/

Kent Association for the Blind

Type of need/referral

Delivery Channel   Online, in-person, phone

Where
people could be referred to  Adult Social
Care Connect and Clinics

Kent
Association for the Blind (KAB) delivers this service on behalf of KCC in
partnership with Hi Kent and BSL Community CIC across the County. Multiple
locations available.

Weblink: https://www.kab.org.uk/who-we-are

Social Prescribing

Type of need/referral

Delivery Channel   GP referral, self-referral, Online,
in-person, phone

Where
people could be referred to  Links people to
community activities and support to improve wellbeing.

Weblink: https://www.kent.gov.uk/social-care-and-health/health/social-prescribing

Kent Connect to Support (digital
platform)

Online , Directory for care and support services,
self-assessment tools, financial estimator, and advice.

Weblink: https://kent.connecttosupport.org

Community Warden Service

Type of need/referral Support
safer neighbourhoods

Delivery Channel   In-person, phone

Where
people could be referred to  Supports
community safety, assists vulnerable residents, and liaises with services.

Telephone:
03000 41 34 55

Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/community-wardens#contact-warden

Kent Community Safety Partnership

Delivery
Channel   Online

Where
people could be referred to  Oversees
county-wide safety priorities, domestic abuse reviews, and crime prevention
strategies.

Weblink: https://www.kent.gov.uk/about-the-council/partnerships/kent-community-safety-partnership

One You Kent

Type
of need/referral Promote
healthy and active lifestyles

Delivery
Channel   Online,
in-person, phone

Where
people could be referred to  Free lifestyle
support (quit smoking, weight management, mental wellbeing).

Telephone:
0300 123 1220

Weblink: https://www.kent.gov.uk/social-care-and-health/health/one-you-kent

Release the Pressure

Delivery Channel Phone, text

Where people could be referred to  Free
expert advice from trained counsellors is available for every mental health
concern

Text SHOUT to 85258

Telephone: 0800 107 0160

Wellbeing Services in the Community (medium to higher
support)

Type
of need/referral Reduce
loneliness or isolation

Delivery Channel In-person

Where people could be referred to  Group
activities, volunteering, clubs and community groups in Libraries. Various
locations available across Kent.

Weblink: Clubs and activities in libraries - Kent
County Council

Free 12-week
support to tackle loneliness and improve wellbeing.

Online Self-Assessment

Type
of need/referral Planning
ahead for people’s futures

Delivery Channel Online

Where
people could be referred to  Care and support self-assessment tool.

Weblink: Care
and support assessments

Financial Assessment Estimator Tool

Delivery Channel Online

Where
people could be referred to  Find out how much you will pay for care
and support.

Weblink: How much you will pay for care and
support - Kent County Council

Transport

Type
of need/referral Community
transport

Delivery
Channel Online

Where
people could be referred to  Public transport information.

Weblink: https://www.kent.gov.uk/roads-and-travel/travelling-around-kent/bus-travel/community-transport

Reduce:
Secondary prevention / early intervention

Fall prevention

Where
people could be referred to  Fall Prevention Courses

Delivery
Channel Online,
in-person

Explore ways to
stay active and keep connected in your area.

Weblink: Fall prevention courses - Kent County
Council

For people who are not eligible
for Council funded services, or who do not wish to be assessed: Home
- Argenti

Adaptations to housing

Type of
need/referral Aids and
minor adaptations (via occupational therapists in social care)

Delivery
Channel Online, phone
referral, home visit

Offers grab
rails, ramps, stairlifts, and other adaptations for independence.

Telephone:
03000 41 61 61

Email: [email-masked]

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/live-safe-and-well-at-home/equipment-and-changes-to-your-home

Disabled Facilities Grant

Delivery
Channel Phone, email,
home visit

Where people
could be referred to  Grants up to £30,000 for major
adaptations (wet rooms, stairlifts).

Telephone:
03000 41 61 61

Email: [email-masked]

Weblink: https://www.kent.gov.uk/leisure-and-community/community-grants-and-funding

Care Technology

Type of
need/referral   Provides monitored assistive technology
(sensors, alarms, emergency call devices).

Where people
could be referred Technology
Enhanced Lives Service

Email: [email-masked]

Weblink: https://kent.connecttosupport.org/information-and-advice/home-and-community/assistive-technology/the-technology-enhanced-lives-service/

Digital Skills

Where
people could be referred to  Digital Kent is working to improve
digital inclusion and capabilities in the county of Kent.

Weblink: Digital
Kent | Digital Inclusion & Capabilities#

Delay:
Tertiary prevention / formal intervention

Support in a person’s own home

Where
people could be referred to  Kent Enablement Support Services

Delivery
Channel Phone, online referral

Short-term
support for independence (daily living, employment, social engagement).

Telephone: 03000
41 61 61

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/live-safe-and-well-at-home/enablement-at-home

Respite care

Type of
need/referral   Short breaks services

Delivery
Channel In-person

Where
people could be referred to  Fun activities for disabled children and
respite for carers (day activities, overnight stays).

Telephone: 03000
41 61 61

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/caring-for-other-people/a-break-from-caring/short-breaks

Support for people and carers (peer support groups,
emotional support)

Type of
need/referral  Carer’s Short Breaks

Delivery
Channel In-person (Home-based
respite)

Where people
could be referred to  Replacement care for up to 3 hours
weekly for unpaid carers.

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/caring-for-other-people/a-break-from-caring/short-breaks

Post Diagnostic Specialist Support in the Community
(dementia)

Delivery
Channel Phone,
in-person

Where people
could be referred to  Support after dementia diagnosis,
including Cognitive Stimulation Therapy and Admiral Nurses.

Weblink: https://www.kentmedwaymentalhealth.nhs.uk/information-and-advice/dementia-services/

Dementia support

Delivery
Channel Online,
in-person, phone

Where
people could be referred to  Charity dedicated to empowering those
living with dementia to live well.

ADSS

Telephone: 01474
533990

Email: [email-masked]

Weblink: Alzheimer's
and Dementia Support Services

Dementia
& Me

Telephone:
01227 749570

Weblink: https://www.ageuk.org.uk/hernebayandwhitstable/

Shared
Lives

Delivery
Channel In-person

Where people could be referred to  Alternative
to residential care: live with a trained carer for short breaks or long-term.

Telephone: 03000
412 400

Email: [email-masked]

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/housing
and-care-homes/sharing-a-home-shared-lives-scheme

Rehabilitation / reablement services

Type of
need/referral  Short-term care and rehabilitation
following hospital discharge.

Delivery
Channel Phone, online
referral, in-person (at home)

Where people
could be referred to  Kent Enablement at Home

Telephone: 03000
41 61 61

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/live-safe-and-well-at-home/enablement-at-home

Integrated Care Centres

Type of
need/referral

Delivery
Channel Phone, online
referral, in-person (residential)

Where people
could be referred to  Short-term care and rehabilitation
following hospital discharge.

Telephone: 03000
41 61 61

Weblink: https://www.kent.gov.uk/social-care-and-health/adult-social-care/care-and-support/live-safe-and-well-at-home/enablement-at-home

Community equipment services and adaptations

Integrated Community Equipment Service

Type of
need/referral  Loans equipment (beds, hoists, walking
aids) to promote independence.

Delivery
Channel Referral via
health/social care practitioner/trusted assessment

Where people
could be referred to  Medequip

Telephone: 01322
917 909

Email: [email-masked]

Weblink: https://www.kent.gov.uk/social-care-and-health/information-for-social-care-professionals/integrated-community-equipment-service-ices-and-technology-enabled-care-services-tecs

Home Improvement Agency Service

Delivery
Channel Referral via Adult
Social Care or self-referral.

Town and Country Housing

Telephone: 0800 028 3172

Weblink: www.tch.org.uk

Domestic Abuse

Delivery
Channel Phone

Where people
could be referred to  Kent & Medway Domestic Abuse
Partnership aims to reduce domestic abuse and get those affected the right
support, quickly

Telephone: 0808
168 9276

Weblink: Home
- Kent & Medway Domestic Abuse Partnership

Personalised Support for Survivors

Delivery
Channel Phone, online

Where people
could be referred to  Safety planning, emotional support, and
housing advice for survivors.

Telephone: 0808
168 9111

Weblink: https://www.kent.gov.uk/leisure-and-community/community-safety/domestic-abuse

Veteran Support

Delivery
Channel Online

Where people
could be referred to  Veteran Breakfast Clubs

The DWP AFCs
offer help to all veterans of working age including advice, guidance and
signposting on employment, benefits, housing and mental health. Assistance also
includes attending Breakfast Clubs. The DWP AFCs cite complex cases often
involving barriers to accessing services and facilities across multiple
sectors. Those over 50 years of age pose particular problems having served
for many years, had stable employment post service and then to find that they
are made redundant with barriers to then secure permanent employment.

Weblink: https://afvbc.com/armed-forces-veterans-breakfast-clubs-information

Mental Health service

Delivery
Channel Online

Op COURAGE is
an NHS mental health service, created to be there for those who have served in
the UK armed forces. Whether you’re currently serving and due to leave the
military, a reservist or a veteran, this service is to give you the information
and guidance you need to navigate civilian life.

Weblink: https://www.opcouragesoutheast.nhs.uk/about

Armed Forces Compensation scheme

Delivery
Channel Online

The Joint
Casualty and Compassionate Centre (JCCC), along with many other supporting
organisations are openly ready to assist families of serving personnel in
dealing with bereavement. The JCCC is the lead organisation for managing all
the practical requirements following bereavement and is also a source of advice
and guidance through The Purple Pack bereavement guide for service families of
service personnel.

Weblink: Armed Forces Compensation Scheme (AFCS)
- GOV.UK (www.gov.uk)

Finance advice

Delivery
Channel Online

Veterans UK is
the Ministry of Defence's service that helps veterans on many issues, including
benefits and welfare. They also offer information on a range of compensation
schemes  available for veterans and their dependants.

Weblink: Finance Advice | Job Support | Royal
British Legion Veterans Welfare Service - GOV.UK
(www.gov.uk)

Veterans Welfare Service

Delivery
Channel Phone, email

The Veterans
Welfare Service (VWS) is part of Veterans UK and offers veterans professional
advice in relation to welfare and compensation claims. They will support
veterans throughout their transition from service and through life. To use this
service, veterans should contact the VWS centre in their region which is
Centurion (London, SE and SW England).

Telephone: 02392
702232

Email:  [email-masked]

Employment and the resettlement programme

Delivery
Channel Online

Employment and
the resettlement programme (Career Transition Partnership - CTP). The CTP
provides comprehensive resettlement support services for personnel leaving the
Armed Forces, as they transition from their military career into employment,
further education or retirement and for up to two years after leaving in the
form of employment support.

Weblink:  Career Transition Partnership - GOV.UK
(www.gov.uk)