NHS services and advice
111 is the fast, easy and free NHS non-emergency contact. You can call 111 or go to NHS 111 online.
When you call 111 you will speak to a highly trained adviser who is supported by healthcare professionals. The adviser will ask you a series of questions to assess your own, or the patient’s symptoms, and you will then be directed immediately to the most appropriate medical care.
When you visit NHS 111 online you will be asked questions which will assess your symptoms and, depending on the situation, will be directed to the most appropriate medical care.
NHS 111 is available 24 hours a day, 365 days a year. There is no charge to use the website and calls are free from landlines and mobile phones. You should use the NHS 111 service if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next