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NHS services and advice

Using the right service

It is important to use the right NHS service for you at the right time 

To ensure you are doing this, visit Use the Right Service

NHS website

The NHS website has plenty of information and advice on many different health conditions and medications.

NHS 111

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NHS 111 is a free, easy-to-use service for non-emergency medical help. You can call 111 or visit the NHS 111 website.

  • When you call 111: You'll talk to a trained adviser who will ask about your symptoms and direct you to the right care.
  • When you visit NHS 111 online: You'll answer questions about your symptoms and be guided to the appropriate care.

NHS 111 is available 24 hours a day, 365 days a year. Calls and website use are free. Use NHS 111 if:

  • You need urgent medical help but it's not an emergency.
  • You think you need to go to A&E or another urgent care service.
  • You don't know who to call or don't have a GP.
  • You need health information or advice.

Get medical help - NHS 111

 

Last updated: 11/03/2025