Travelling by train

Traveling by train is a great way to get around the UK. You can plan your journey and buy tickets ahead of your journey using the Southeastern website.  You can also purchase your tickets at the train station, either at the ticket office or at a self-serve kiosk.

• Buy train tickets - Southeastern Railway

There are many services and benefits that can make train travel more accessible and affordable for disabled and elderly passengers. Some of these include:

Assisted Travel

Network rail offer Passenger assist for people who may need assistance due to disabilities or limited mobility. Passenger assist can support in many ways including getting boarding, changing trains, or getting off at your destination. You can also request a ramp, a wheelchair, or a seat near the toilet or the door.

It is recommended that you book Passenger Assist at least two hours before your journey. You can book Passenger assist by:

• Downloading the app
• Booking online 
• Call: 0800 783 4524
• Text relay: 18001 0800 783 4524

Railcard

• Disabled persons Railcard: This is a card that gives you and a companion a third off most rail fares in the UK. You can apply for it online or by post if you meet certain eligibility criteria, such as receiving disability benefits, having a visual or hearing impairment, or using a mobility scooter.
  • Disabled Persons Railcard - National Rail
• Senior persons Railcard: If you are aged 60 and over, you can save a third off train travel with a Senior Persons Railcard
  • Senior Railcard - National Rail 

Priority Seat Card:

Priority seats are reserved for people who have difficulty standing or need extra space, such as pregnant women, elderly people, or people with disabilities. You can find them near the doors or in the middle of the carriage, and they have a blue triangle label with a P. 

The Priority Seat Card is designed to help passengers who require a priority seat, to do so discreetly and without the need to explain. You can apply for a card if you have a disability, are over 65, pregnant or have a child under 3.

Apply for a Priority Seat Card on the Southeastern Railway website

Accessible Train Travel 

For more information about accessible travel visit the Southeastern website.

There is also useful information on the National Rail website

Buying a train ticket 

The National Rail website has information on how to find the best train ticket for you, how much they cost, and where and when you can buy and use them 

• Visit the National Rail website