Kent Connect to Support

Information and advice

Navigating social care and looking after others can often bring a range of new subjects and information which you may not be familiar with.

This section brings together useful information advice and guidance on a variety of subjects which you may come across, from Lasting Power of Attorney, Mental Capacity, Deprivation of Liberty Safeguards to keeping safe or reporting concerns.

You can also find specific community support and advice services on our community directory.

Finance, legal terms and advocacy

Most people will need to pay  towards their adult social care. This depends on a financial assessment, which looks at a person’s income, savings, and assets to decide how much they need to contribute towards their support.  You can find information on charging for social care on our paying for care pages, you may also find  the KCC online estimator useful.

There are a number of organisations providing information, advice and guidance on paying for care, including:

  • The Society of Later Life Advisors helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life. A well-qualified financial adviser who is also somebody who understands the plans you need to make for your retirement years. Find out more on the Society’s website.
  • Age UK have brought together information and advice on a range of topics related to money and legal issues, from claiming your State Pension to setting up a power of attorney. Find out more on the Age UK website.
  • Independent Age have many resources on their website including information, advice and guidance around money and finances. Find out more on the Independent Age website.
  • Money Helper is a government‑backed service offering free, impartial guidance on a wide range of financial topics. It provides information to help people understand and manage everyday money matters, including choosing the right care services, paying for care, finding a financial adviser, pensions and retirement planning, budgeting, benefits, insurance, debt, borrowing, and mortgages. It’s designed to make financial decisions easier and more confident by bringing together trusted tools and advice in one place. Visit the Money Helper website.

Advocacy and legal terms

  • Advocacy An advocate is someone who helps you make sure your opinions and rights are respected. They ensure you're treated fairly, your worries are heard, and you have control over important decisions in your life. They can assist you in speaking up during meetings, handling tough issues, and understanding key decisions. Advocates are trained professionals who are fair and unbiased, and their service is private and independent. Find out more about advocacy and Kent Advocacy services.

  • Lasting Power of Attorney (LPA) is a legal document that allows an individual (the ‘donor’) to appoint one or more trusted people (‘attorneys’) to make decisions on their behalf if they become unable to do so in the future due to illness or loss of mental capacity. An LPA provides reassurance and control by ensuring that decisions about health, welfare, finances or property are made according to the donor’s wishes. In England and Wales, LPAs are overseen by the Office of the Public Guardian, which protects people who may not have the capacity to make certain decisions for themselves.
     
  • Mental capacity refers to a person’s ability to understand, retain, weigh up and communicate decisions about their care, treatment or daily life. When someone cannot make a specific decision because of an impairment of the mind or brain, the Mental Capacity Act 2005 provides a legal framework to ensure decisions are made in their best interests. In situations where a person who lacks capacity is under continuous supervision and control and is not free to leave, this may amount to a deprivation of liberty.

  • The Deprivation of Liberty Safeguards (DoLS) protect people in hospitals or care homes by ensuring any restrictions are lawful, necessary and proportionate, and that assessments and authorisations are carried out by the local authority. These safeguards prevent arbitrary deprivation of liberty and help ensure that vulnerable adults are supported safely and with dignity.

 

 

Housing and a place called home

There is a range of support for people who need help with housing, are at risk of homelessness, or require supported living. Those with learning disabilities, mental health needs or long‑term conditions can access supported living or supported housing, which helps people live as independently as possible with tailored support in their own home or a shared setting. For wider information, advice and guidance - including local housing options, homelessness support and community services.

Find out more about:

Hoarding

Support for people who are hoarding focuses on understanding their situation, reducing risk, and working with them to help them stay safe and maintain independence.

The reasons for hoarding are often complex and individual to the person concerned. Independent Age and Mind have both developed guides for those concerned about hoarding, it may be the person could benefit from Talking Therapies or seeing their GP. If someone’s living conditions are impacting upon their safety or resulting in self-neglect, contact adult social care.

Work employment and general advice

Support to find employment is available in Kent for people with disabilities through Kent Supported Employment, a service that offers tailored help to build confidence and improve job readiness. This includes support with CV writing, completing job applications, interview skills, work experience and job coaching, all designed to help people move into meaningful and sustainable work.

  • The Kings Trust help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn. They also have a range of resources and links to information, advice and guidance. Visit the Kings Trust website for more information.

  • The National Careers Service provides free, professional careers information, advice and guidance to help you make decisions about learning, training and work at any stage of your career. The service is available to anyone living in England and aged 13 or over. You can find out more on the National Careers Service website.

General advice and guidance

  • The Citizens Advice service is a long‑established UK charity that provides free, confidential and impartial advice to help people navigate a wide range of issues, including debt, benefits, housing, consumer rights, employment and legal problems. It operates through a national charity and a network of local Citizens Advice offices, offering support online, by phone and in person, so people can get help in the way that suits them best. The service aims to give people the knowledge and confidence they need to move forward, while also using insights from the issues people face to influence policies and improve services nationally. Visit the service website for more information.

  • Independent Age is a UK charity that offers free, trusted advice and information to older people, as well as their families and carers. It provides guidance on a wide range of topics including help at home, moving into a care home, adaptations, telecare, care assessments, paying for care, befriending, and benefits. The charity also offers resources online and a helpline for those who need support with money, wellbeing, or planning for later life. Find out more on their website.

  • Age UK provides a wide range of information and advice to help older people navigate money, legal matters and later‑life planning. Their guidance covers topics such as claiming the State Pension, understanding benefits, managing finances, and setting up a Power of Attorney, making it easier for people to make informed decisions as they age. You can explore their full range of resources on the Age UK website.

  • Home fire safety visits
    Making sure home is a safe place is important for everyone, especially if you have a long-term health condition or dementia, a young family, are an older person or a smoker. One way to help make your home a safer space is to request a free home fire safety visit from one of our firefighters or Safe and Well officers. These visits are available to any of our customers who may have particular needs or priorities. Find out more on the Kent Fire Service website.

  • Support for military armed forces veterans and personnel. We have brought together resources and helpful information, advice and guidance to support former military personnel.
Last updated: 27/03/2026