Where to get help

There are numerous outlets with a huge range of equipment available to help you around the house. The choice and variety can be confusing but here are a few points to consider if buying yourself:

• Equipment such as grab rails, can be purchased at DIY stores. Some walls need adapting to give a secure fixing point for the brackets
• Equipment to help you with daily living can be purchased through major chemists or specialist companies
• For larger items of equipment or adaptations, get at least two quotes
• Where appropriate, check warranties, servicing and maintenance and other general after-sales back up
• Try out equipment wherever possible.

Living Made Easy provides impartial advice about equipment to help make daily living easier. 

Safe and Well is a service provided by NRS Healthcare to find out about getting equipment. The service includes:

• free online self-assessment
• free local demonstration
• free telephone advice
• links to Centra services (technology and Telecare)
• occupational therapist visits (fee charged)
• directory of trusted local suppliers

Home health and care equipment supplier NRS Healthcare experienced a cyber incident in early April 2024.

The company says it remains unclear if any personal data has been taken and continues to investigate. It is keeping clients, including many councils such as Kent County Council, informed and, as a precaution, is advising people using its products to:

• stay safe online
• be extra cautious when receiving phone calls from unknown numbers and unexpected visits from people you don’t know  
   

For further information visit NRS Healthcare’s website  and to find out more about staying safe online go to GOV.UK’s Stop! Think Fraud page.