How Does Technology Enabled Care Work?

Technology Enabled Care Service (TECS) equipment works in several ways.  Either through your telephone system, linking alarms, sensors and equipment in your home to an adviser in a monitoring and alarm receiving centre, or via alerts to a smart device (GPS device, self-care application, pager etc) to a family member or carer in the property.

The best known Technology Enabled Care Service (TECS) equipment is the Lifeline and Pendant alarm. There is a unit placed in your house and connected to your telephone line or broadband; a built-in loudspeaker and microphone allow a hands-free conversation to a monitoring and alarm receiving centre 24/7.

When activated, your equipment will connect you to the monitoring and alarm receiving centre, where fully trained operators will speak to you through your unit. They will find out what kind of help you need and take appropriate action, such as contacting a family member or friend, carer, neighbour or emergency services if required. Where possible, the operators will stay on the line until help arrives.

Everything is centred around providing the right care, in the right place, at the right time.